Cancellation and Refund Policy
At Kundun Sweets we strive to provide our customers with an exceptional shopping experience. If for any reason you need to cancel your order or request a refund, please review the following policy guidelines:
Cancellation Policy:
1. Cancellation Window: Customers may cancel their order within [X] hours/days of placing the order without incurring any cancellation fees. This cancellation window begins from the time the order is confirmed.
2. Cancellation Procedure: To cancel your order, please contact our customer service team via email at [email address] or by phone at [phone number]. Please include your order number and reason for cancellation in your communication.
3. Late Cancellations: Cancellations requested after the specified cancellation window may be subject to a cancellation fee. This fee will be deducted from the refund amount, if applicable.
Refund Policy:
1. Refund Eligibility: Customers may be eligible for a refund under the following circumstances:
- The order is canceled within the specified cancellation window.
- The order cannot be fulfilled due to unforeseen circumstances or stock unavailability.
- There is an issue with the quality of the products received.
2. Refund Process: Refunds will be processed within 3 business days of the cancellation request being approved. Refunds will be issued to the original payment method used for the purchase unless otherwise specified.
3. Partial Refunds: In some cases, customers may be eligible for partial refunds if only part of their order is cancelled or if there are partial returns.
4. Non-Refundable Items: Certain items may be marked as non-refundable, such as personalized or customized products, perishable goods, or items that have been opened or used.
5. Restocking Fees: A restocking fee may apply to cancelled orders or returned items. This fee, if applicable, will be deducted from the refund amount.
Exchanges:
We currently do not offer exchanges. If you wish to exchange an item, we recommend placing a new order for the desired item and following our return process for the original item.
Contact Information:
If you have any questions or concerns regarding our cancellation and refund policy, please contact our customer service team at info@kundun.co.uk
.
